FREQUENTLY ASKED QUESTIONS

General

Yes, this is called a batch payment and is popular for any company needing to make multiple foreign currency payments. You simply send us a list of the payments you need to make. Our currency desk will contact you and tell you what the total will be in your local currency. You then send us just one payment and we handle the multiple payments for you.
There are no transfer fees over 5,000 for registered businesses.
A fee of €10 is applied to all transactions initiated by individuals.
For transfers under 5,000 there may be a small fee which is typically less than those charged by a bank.
Once your funds have cleared in our Client account, the converted funds will be credited to your nominated overseas account in no longer than 2 working days.

Please remember that transfers must be uploaded by 12pm to be processed on the same day!
In most cases we endeavour to transfer funds to your beneficiary from their local currency which speeds up the payment.
As a member of the global SWIFT network TransferMate delivers these funds directly through SWIFT. This also means we can monitor and track your funds at all times.
Our team are able to process payments in all major and exotic currencies traded globally, except for restricted currencies.
In the event that you are unable to fully settle your payment order at the rate you have booked, we will close out the payment order at its then prevailing market rates and any loss or costs incurred by us will be met in full by you in accordance with the firms Terms and Conditions. In cases of non co-operation the firm retains the right to invoke a late settlement penalty as set out in the terms and conditions.
Interpay Ltd trading as Transfermate, endeavours to meet the highest customer service standard. If you feel that we have not achieved this goal we have set up a complaints handling process at the following page: Complaints Process
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